Shop Paw Fect Memories
Last updated: October 12, 2026
Shop Paw Fect Memories, operated by Market General Services LLC (“we,” “us,” or “our”), operates https://shoppawfectmemories.com and its related shopping services (the “Services”). Our store is hosted on Shopify.
This Privacy Policy explains how we collect, use, and disclose personal information when you browse our store, purchase a product, upload personalization materials, or contact us. If our Terms of Service conflict with this policy concerning personal information, this policy controls.
1. INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect:
• Contact details: your name, email address, phone number, billing address, and shipping address.
• Order and transaction information: products viewed or purchased, cart contents, payment confirmations, returns, exchanges, and order history.
• Payment information: information provided during checkout and processed by Shopify or payment service providers, including payment method and transaction details.
• Account information: login information, preferences, and settings when you create or use an account.
• Personalization materials: pet photographs, names, messages, design instructions, and other content you submit for a custom product. Photos may contain identifiable people or other personal information.
• Communications: messages, attachments, reviews, and information provided when requesting support.
• Device and usage information: IP address, browser and device details, identifiers, and information about visits and interactions with our store.
• Information from service providers, business partners, or other third parties that support our Services.
We collect information directly from you, automatically through cookies and similar technologies, and from providers and partners supporting our business.
2. HOW WE USE INFORMATION
We use personal information to:
• Process payments and fulfill, personalize, and deliver orders.
• Manage accounts, carts, preferences, returns, and exchanges.
• Communicate about orders and respond to questions.
• Operate, maintain, analyze, and improve our store and shopping experience.
• Send promotional communications where permitted and provide advertising, including personalized advertising where applicable.
• Detect fraud, protect accounts, and maintain security.
• Comply with legal obligations, respond to valid legal requests, resolve disputes, and enforce our policies.
Where applicable law requires consent for a particular activity, that activity is subject to the required consent.
3. PET PHOTOS AND PERSONALIZATION MATERIALS
When you upload a photograph or other content for a personalized product, we process that material to prepare and fulfill your order and address related support requests.
Materials may be shared with personalization, production, fulfillment, and storage providers involved in delivering the Services. Please submit only materials you have permission to use and avoid including unnecessary sensitive information.
You may contact us with questions about an uploaded photo or to request deletion. Requests are subject to applicable law and any information we must retain to complete orders, meet legal obligations, or resolve disputes.
4. WHEN WE SHARE INFORMATION
We may disclose personal information:
• To Shopify and providers supporting payments, hosting, storage, personalization, production, shipping, analytics, customer support, and other store operations.
• To advertising and marketing partners, subject to applicable consent and opt-out requirements.
• When you request or authorize sharing, including through integrations or social features.
• To affiliates or within our corporate group, where applicable.
• In connection with a merger, acquisition, restructuring, bankruptcy, or other business transaction.
• To comply with law or valid legal process, enforce policies, or protect our business, customers, and others.
Advertising-related disclosures may qualify as a “sale,” “sharing,” or processing for targeted advertising under certain privacy laws, even when no money is exchanged. Applicable rights and choices are described below.
5. SHOPIFY AND OUR STORE
Shopify hosts our store and processes information to operate and improve its services. Information submitted to our store may be processed by Shopify and other providers in countries outside your own.
Our current store policy describes the use of Shopify enhanced features that may combine information from interactions with this store, other merchants, and Shopify to support services, personalization, and advertising. When Shopify processes information for its own purposes, Shopify is responsible for that processing and related privacy requests.
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Shopify Privacy Portal:
https://privacy.shopify.com/en
6. COOKIES AND TRACKING TECHNOLOGIES
Our store and its providers may use cookies and similar technologies to support checkout, remember preferences, maintain security, analyze usage, and provide advertising.
You can manage cookies through your browser and, where available, the store’s privacy controls. Blocking certain cookies may affect features such as the shopping cart or checkout.
Where required by applicable law, non-essential tracking is subject to your consent or opt-out choices.
7. YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and applicable law, you may have rights to:
• Access information about the personal information we hold and how it is used or disclosed.
• Correct inaccurate information.
• Request deletion.
• Receive a portable copy of your information.
• Opt out of certain sales, sharing, or targeted advertising.
• Withdraw consent where processing relies on consent.
• Appeal a privacy request decision or complain to an appropriate data protection authority.
Rights may be subject to legal exceptions. We may verify your identity before fulfilling a request. Authorized agents may submit requests where permitted, with proof of authorization and any required identity verification.
To submit a request or appeal, contact us using the details below. We will respond within the time required by applicable law and will not discriminate against you for exercising applicable rights.
Where supported, use the store’s data sharing opt-out controls. You may also contact us to request an applicable opt-out.
Where applicable law requires it, we treat a recognized Global Privacy Control signal as an opt-out request for the browser and device sending it. Where Shopify can associate that signal with an account, the choice may also apply to that account. Other browser “Do Not Track” signals are not generally recognized by our Services.
Learn about Global Privacy Control:
https://globalprivacycontrol.org/
8. MARKETING COMMUNICATIONS
You can unsubscribe from promotional emails using the unsubscribe link in the message. If you opt out, we may still send necessary communications about orders, accounts, or customer support.
Where other promotional communication channels are offered, follow the opt-out instructions provided or contact us.
9. CHILDREN’S INFORMATION
Our Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided personal information, contact us to request deletion. We do not have actual knowledge that we sell or share personal information of individuals under 16.
10. SECURITY AND RETENTION
We use safeguards intended to protect personal information, but no online service or transmission method can guarantee complete security. Please do not send passwords or full payment card details through our contact form or ordinary email.
We retain information according to the purposes for which it was collected, including order fulfillment, account management, customer support, legal and accounting obligations, fraud prevention, and dispute resolution. Retention periods may differ by information type and provider.
11. INTERNATIONAL PROCESSING
Your information may be stored or processed outside your country, where privacy laws may differ.
Where applicable law requires safeguards for transfers from the European Economic Area or United Kingdom, transfers rely on appropriate recognized mechanisms, such as an adequacy decision or applicable Standard Contractual Clauses.
12. THIRD-PARTY LINKS AND PUBLIC CONTENT
Other websites and services linked from our store have their own privacy practices. Review their policies before submitting information.
Information you post publicly, including reviews or social media content, may be visible to others.
13. POLICY UPDATES
We may update this policy to reflect changes in our practices, Services, or legal requirements. We will post the revised policy and update the date above, with additional notice where required by law.
14. CONTACT US
For privacy questions, requests, or complaints:
Shop Paw Fect Memories
Market General Services LLC
16192 Coastal Highway
Lewes, DE 19958
United States
Phone: +1 872-225-4879
Email: [email protected]
Contact form: https://shoppawfectmemories.com/pages/contact-us