Shop Paw Fect Memories
Last updated: October 16, 2026
Thank you for choosing Shop Paw Fect Memories. This policy explains order processing, production times, shipping estimates, tracking, and how to get help with a delivery.
1. ORDER PROCESSING AND PRODUCTION
Our standard order processing time is 1–2 business days after order confirmation. Business days exclude weekends and holidays.
Personalized products, including custom pet portraits, require additional production time before they can be shipped. Production times may vary depending on the product and the personalization required.
Total delivery time includes order processing, production, and shipping transit. Because personalized products require additional production time, delivery may take longer than the standard processing and shipping estimates.
If we need clarification about your photo, personalization details, or delivery address, we will contact you. Delays in receiving the information needed to complete your order may affect processing and delivery times.
2. SHIPPING TIMES
Standard shipping transit time is estimated at 4–10 business days after dispatch, depending on your location and the shipping method available for your order.
Processing typically takes 1–2 business days. Additional production time is required for personalized products before dispatch.
Delivery estimates are approximate and are not guaranteed arrival dates. Weather, carrier disruptions, holidays, production requirements, and high order volumes may affect delivery.
3. SHIPPING RATES AND AVAILABLE DESTINATIONS
Shipping rates and available shipping options are calculated at checkout based on your delivery address and the items in your order.
Any free-shipping promotions, including minimum purchase requirements and eligible shipping methods, will be subject to the terms displayed when the promotion is offered.
Available destinations and shipping methods are shown at checkout. If checkout does not offer shipping to your address, please contact us before placing an order.
4. ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Tracking updates may not appear immediately after a shipping label is created. Please use the tracking link in your confirmation email to check the carrier’s latest status.
5. DELIVERY ADDRESS AND RESTRICTIONS
We do not ship to Post Office (P.O.) boxes. Please provide a valid residential or business address.
Review your full address, including any apartment or suite number, before completing checkout.
If you notice an address error, contact us immediately with your order number and the correct details. Address changes may not be possible after dispatch.
6. DELAYED OR MISSING ORDERS
If your shipment has not arrived more than 10 business days after dispatch, contact us so we can review the tracking information and assist you.
If tracking shows “delivered” but you cannot locate your package:
- Check the delivery area and any secure locations.
- Ask household members, neighbors, or building staff whether they received it.
- Check for a carrier delivery notice.
- Contact us with your order number and tracking details if the package remains missing.
We will review the circumstances and explain the next steps. This policy does not limit any rights or remedies required by applicable law.
7. DAMAGED, DEFECTIVE, OR INCORRECT DELIVERIES
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 30 days of delivery.
Include the following information with your request:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging, where available.
Please keep the item and packaging while we review the issue. Contact us before paying for return shipping for a damaged, defective, or incorrect item.
We will review your request and explain the appropriate next steps and any available remedy in accordance with our Refund and Return Policy and applicable law.
Read our Refund and Return Policy:
https://shoppawfectmemories.com/policies/refund-policy
8. HOLIDAY SHIPPING
During the holiday season, we recommend placing personalized orders early to allow sufficient time for production and shipping.
Delivery before Christmas is not guaranteed. Orders placed close to or during the holiday season may arrive after December 25 due to production requirements, carrier delays, or high order volumes.
9. CONTACT US
For shipping questions or delivery concerns, please include your order number and the email address used at checkout.
Shop Paw Fect Memories
Market General Services LLC
Contact form:
https://shoppawfectmemories.com/pages/contact-us
Email: [email protected]
Phone: +1 872-225-4879