How do I add my pet’s photo to a product?
Choose your product and options, then click Personalize on the product page to upload your pet’s photo and review the available preview before completing your purchase. If the personalization tool does not load, contact [email protected] before ordering. For the best results, send a clear, well-lit photo taken straight on, with your pet’s face in sharp focus and not too far away. Higher-resolution photos print beautifully; blurry or dark photos are harder to work with, so we’ll always let you know if we think another picture would give you a better keepsake.
Why does my cart show a sample photo instead of my pet?
That’s normal. Your cart, checkout and order confirmation show our standard product photo, not your design. Your saved design is attached to your order by the Personalization ID listed under the item, and that’s what we print. If you’d like to double-check your photo after ordering, email [email protected] with your order number.
What kinds of pets can I order for?
Any pet you love. Dogs, cats, rabbits, birds, horses — if you have a clear photo of them, we can put them on it. Products with a Personalize button are made from your own photo, so they’re truly one of a kind.
How long until my order ships?
Order processing typically takes 1–2 business days. Personalized products require additional production time, which varies by product and customization. Standard shipping is estimated at 4–10 business days after dispatch. Total delivery time includes processing, production, and shipping; estimates are not guaranteed arrival dates. You’ll receive tracking when your order ships. Please see our Shipping Policy for details.
What is your return policy?
Items made with your pet’s photo are made to order just for you, so they’re final sale. We can’t accept returns or exchanges for change of mind or an incorrect photo once production has started.
Items that feature our own artwork (products without a Personalize button) can be returned within 30 days of delivery. For these change-of-mind returns, return shipping is your responsibility and a 20% restocking fee applies. Please contact us before sending anything back.
If any item arrives damaged, defective, or printed incorrectly on our end, we’ll make it right with a replacement or refund. Just contact us with a photo of the issue within 30 days of delivery. See our Refund Policy for full details.
How do I choose the right size?
Each product page lists the available sizes and dimensions in the product details. For apparel, we recommend checking the measurements against a garment you already own. If you’re unsure which size to pick, reach out before ordering and we’ll be glad to help.
How do I get in touch?
You can reach our team any time at [email protected]. We’re happy to help with photos, orders, sizing, or anything else.