Shop Paw Fect Memories – Return and Refund Policy
Last updated: October 22, 2026
We want you to love your order. Please read this policy before you buy so you know your options.
1. WHICH ITEMS CAN BE RETURNED
Personalized items (made with your pet’s photo)
Products with a Personalize button are made to order with your photo and cannot be resold. They are final sale and cannot be returned or exchanged for a change of mind, or because the wrong photo or option was chosen, once production has started.
Artwork items (our own designs)
Products without a Personalize button feature our artwork. These can be returned for a change of mind within 30 days of delivery, as described in section 2.
Damaged, defective, or incorrect items
Any item, personalized or not, that arrives damaged, defective, or printed incorrectly on our end is always covered. See section 3.
2. CHANGE-OF-MIND RETURNS (ARTWORK ITEMS ONLY)
– Contact us within 30 days of delivery to request a return. Please do not send anything back until we approve the return and give you the return address.
– You are responsible for return shipping costs.
– A 20% restocking fee applies to the purchase price of the returned item. For example, on a $40 item the fee is $8 and your refund is $32, not including return shipping.
– Items must be unused and in their original condition.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If something is wrong, contact us within 30 days of delivery and include:
– Your order number
– The name and email address used at checkout
– A short description of the problem
– Clear photos of the item and packaging
Please keep the item and packaging while we review your request. We will make it right with a replacement or refund. Do not pay for return shipping on a problem item before talking to us.
4. HOW TO CONTACT US ABOUT A RETURN
Use our contact form: https://shoppawfectmemories.com/pages/contact-us
Or email: [email protected]
Include your order number, the item, and the reason for your request. Please do not send products to our business address unless we ask you to.
5. REFUNDS
Once a return is approved and received, or a problem item is confirmed, we will let you know the refund amount and any deductions. Refunds go back to your original payment method. How long it takes to appear depends on your bank or card provider. If you have questions about a refund, contact us.
6. CANCELLATIONS AND EXCHANGES
If you need to cancel or change an order, contact us as soon as possible. We review each request individually. We cannot guarantee changes once a personalized item has gone into production or an order has shipped.
7. YOUR LEGAL RIGHTS
This policy does not limit any rights you have under consumer protection laws or your payment provider’s dispute process. Where the law requires something different from this policy, the law applies.
8. CONTACT US
Shop Paw Fect Memories
Market General Services LLC
Email: [email protected]
Phone: +1 872-225-4879
Contact form: https://shoppawfectmemories.com/pages/contact-us
Business mailing address (not a return address):
16192 Coastal Highway
Lewes, DE 19958
United States